What does a business consultant do?

A business consultant provides expert guidance to help you clarify your goals, streamline your operations, and grow strategically. At Mackenzie Kilshaw Co., we identify what’s working, what’s not, and what needs to happen next, then we help you execute it. Think of us as your behind-the-scenes partner for strategy, systems and smart marketing.

 

What can you help me with?

A lot! Whether you're starting fresh or scaling your business, we offer support in:

• Branding and visual identity
  
• Website audits, updates & full builds
  
• Social media strategy and management
  
• Google Business optimization
  
• Marketing planning and execution
  
• Customer Service & Sales Training

If it's connected to growing or improving your business, we can help. 

 

Is any job too small?

No, never. Sometimes the smallest tasks make the biggest difference. Whether it's fixing a broken link, cleaning up your social pages, or tightening up your bio, we’re happy to jump in.

 

Is any job too big?

Also no! We work with a full team of trusted professionals including web developers, graphic designers, branding specialists, and marketing pros. Big projects are always doable with the right team and we have it.

 

Do you work with new businesses or only established ones?

We love both! Whether you're just getting started and need foundational support or you’re an established business looking to scale, we tailor our approach to where you are right now.

 

Do you offer one-time projects or only ongoing support?

Both! You can book us for a one-time audit, a specific project, or choose ongoing monthly support. Whatever fits your business best.

 

Can you help me if I’m not local?

Yes! All services can be delivered virtually, and we work with businesses across Canada (and beyond). Distance never gets in the way of strategy.

 

How much does it cost to work with us?

As a boutique consulting company, we don’t offer set, one-size-fits-all pricing. Every business is unique, so we tailor our services specifically to what you need. This means you get the exact support required and only pay for the services that will truly move your business forward.

 

Do you offer payment plans?

Yes. Most projects can be split into two or three payments. For ongoing monthly services, billing is done on a set monthly schedule.

 

How long does a project usually take?

Project timelines vary based on scope, but most audits and smaller tasks take 1–2 weeks. Full website builds, rebrands, or long-term marketing work can take several weeks to a few months. We will discuss a projected timeline at the start so you know exactly what to expect.

 

Will I have input in the process?

Always. You’ll be involved in decision-making, approvals, and direction, but we handle the heavy lifting. Our goal is to make your life easier, not give you more work.

 

Do you offer audits before I commit to a full project?

Yes. Many clients start with a Social Media Audit, Website Audit, or al Business Review. This gives you clear insights and actionable recommendations before jumping into a bigger project.

 

Can you work with my existing branding/website team?

Of course. We’re happy to collaborate with your current designer, developer, photographer, or marketing team. We can also step in to fill gaps where needed.

 

What industries do you specialize in?

We work across many industries- real estate, wellness, trades, beauty, B2B, retail, and service-based businesses. Our expertise is in strategy, branding, and operations, which apply universally.

 

Do you offer ongoing support after a project is completed?

Yes. Many clients choose monthly support for social media, website admin and updates, or general business consulting so they always have a professional in their corner.

 

What if I'm not sure what I need?

That’s totally normal, most clients are unsure. Our discovery process helps pinpoint exactly what will move your business forward, and we’ll recommend the right services based on your goals.

 

Do you sign NDAs or confidentiality agreements?

Yes. Your business information is private, and we treat it that way. We’re happy to sign an NDA if you'd like one in place and we will never discuss your business information with others.

 

How do we get started?

We begin with a discovery call where we talk through your goals, challenges and what kind of support you’re looking for. From there, we create a tailored plan that fits your needs, budget, and timeline.

 

Ready to Chat? Book Your Discovery Call Now